2014
ServiceDesk 4.7.89 Update 09/07/14
Since forever, ServiceDesk has allowed you to use "fake" serial numbers in a UnitInfoSheet (though, of course, we use the somewhat more uppity express...
ServiceDesk 4.7.87 Update 08/03/14
Though it's a rare situation, a very few clients have wanted to divide their territories into more than 30 zones (30 is the max quantity of divisions ...
ServiceDesk 4.7.85 Update 06/20/14
If your office has more than just one ServiceDesk station, you may find yourself wanting to know (and perhaps monitor) what systems are turned on and ...
ServiceDesk 4.7.83 Update 05/12/14
It's not the same world it once was -- at least so far as concerns appliance service (apologies are repeated here, for those of you who work in other ...
ServiceDesk 4.7.80 Update 04/14/14
A job is in waiting status (perhaps waiting for parts to arrive, for the customer to return from a vacation, or whatever else is the case). You know ...
ServiceDesk 4.7.79 Update 04/02/14
For those of you doing Whirlpool work, we understand there's a recent renewed emphasis on certain metrics -- one of them being the average of days bet...
ServiceDesk 4.7.78 Update 03/18/14
The Special Situations Advisory (SSA) is designed to let you make a unique record, as applicable to a particular customer or address, involving some...
ServiceDesk 4.7.71 Update 01/07/14
This is a big one. It's one of the items that, from the page's inception, has been in in our " Vote on Project Priorities " webpage (go to my.rosswar...
ServiceDesk 4.7.70 Update 01/02/14
This new option relates to Flowing-Pipes , those instruments that allow unused capacity in one zone to be accessible for use in another (for details ...