ServiceDesk 4.7.79 Update 04/02/14

For those of you doing Whirlpool work, we understand there's a recent renewed emphasis on certain metrics -- one of them being the average of days between dispatch and job completion.  We have long given you a number of insights into this. 

For example, F11-->C-->Q will produce a report (it's called the "Quality of Service" report) that, for each high-volume-client (including WP-Warranty and/or WP-Contract service, as applicable) will indicate several figures, including quantity of days from first visit to completion (not quite the same as from dispatch from completion, but useful nonetheless).

Similarly, F11-->C--P will produce a report (called "Performance Metrics") that's specifically tailored to, as near as possible, match several of Whirlpool's own focused metrics, including separation between average days to completion on jobs with-parts (and this is indeed from dispatch to completion), versus average on jobs without-parts.  But, it will only show such indications based on specification of the underlying client, and not on basis of whether it's a job (regardless of client, and regardless of whether it was COD or not) that was dispatched to you by Whirlpool. 

Still another relevant report can be navigated to via F11-->T-->M (its called the "Percent of Completions" report).  It's also an excellent resource.  Among other meaty morsels of info, it indicates average number of days from first visit to completion.  Again this is different from average of days from dispatch to completion, but (and, more seriously, so far as the desired metric is concerned) the breakdown has divisions via techs, rather than via dispatching entity.

So, though all the above provide a rich resource set, none was quite the perfect fit some of you have desired.  Based on this, we have now augmented the "Checking Data" export as provided appurtenant to the last above-described report (look for the "Export Check Data" button that appears after the report displays).  That export formerly had just five data fields.  It now has 13, including an indication of whether each applicable job was dispatched to you by Whirlpool (and regardless of whether it was COD or otherwise).  If you run the report then produce the export, we think you'll find the added fields provide a great deal of raw data -- which you are free to manipulate (this is rather easy in Excel) for whatever analytical purposes as may suit you.