ServiceDesk 4.8.320 Update 11/11/26

ServiceDesk software, Version 4.8.320 released on November 11, 2026, adds direct ordering with Reliable Parts, adds a direct order address book to Special Order parts, adds additional fields to the bulk part import, corrects a floating tooltip in Special Order parts, and adds a small improvement to the mass messaging process. SD-CyberLink, version 4.5.107, adds additional integration with Service Company Solutions.

New feature: You can now direct order parts from ServiceDesk with Reliable Parts.

New feature: You can now create a custom on demand address book for shipping locations for direct order part shipping.

New feature: API integration with Service Company Solutions improves SCAI's ability to better respond to customer inquiries and requests.

Improvement: The appointment tooltip in Special Order Parts (F8) no longer prevents right clicking on the invoice number to open the job.

This latest version of ServiceDesk adds an integration with another major parts distributor, Reliable. When selecting items in the Special Order Part Process form (F8), you may now select Reliable from the selection of Direct Order Vendors.

You must contact Reliable to receive a unique username and password for direct ordering. That username and password will be saved in columns F and G in your VendorsList.csv.

You may now create a custom address book of direct ordering shipping destinations. After installing the updated version, the system will automatically install a new file in your /sd/netdata folder called ShipToLocations.csv.

After editing the ShipToLocations.csv file, your newly created shipping options will be displayed in the Shipping Location menu after selecting your preferred direct order vendor.

In the Special Order Parts Management screen (F8), a tooltip is displayed when a pending appointment exists. Previously, while in View mode, this tooltip blocked users from right-clicking the invoice number to open the associated job record. This issue has been resolved. The tooltip will still be displayed, but right-click actions now pass through it and function as expected.

A minor improvement was made to the mass messaging (alt-M) from the dispatch map to make the system respond appropriately if more than one number is tagged as a texting target (TxtTo).

The Special Order Parts bulk import function has a new column available New Availability. Adding this column to your bulk part import will overwrite any text found in the Avlblty field in the Special Order Parts system.

Sd-CyberLink, version 4.5.107 released 10/22/2026, lets Rossware share your customer and job details securely with Service Company Solutions. SCS is building that data into its phones, messaging, SCAI AI agent, analytics, reporting and much more. To take full advantage of these improved abilities, you will want to navigate to your dashboard.rossware.com account and activate the Third Party Connection with Service Company Solutions.