It might seem that, in a relatively small office where everyone is within easy speaking distance, there would be little need, or utility, in EMail. Pa...

As you’ve no doubt noted, there’s many different contexts for printing information, out onto hard-copy, from within ServiceDesk. Primarily, these vari...

The basic idea behind the UnitInfo system is simple. During any machine’s lifetime, you may have occasion to work on it multiple times—and possibly ev...

The Reports form is accessed by pressing F11 . This is used to create various reports periodically. Press F11 . Select Sales Summary in the upper ...

While we have long believed the best method for generating customer goodwill is by providing superb service at a good price, we have found there are s...

Because there are so many available, we want to provide a synopsis here of the various kind of customer records you can look up, and of the contexts i...

This is a feature that, even if ServiceDesk did nothing else for you, should easily repay the purchase cost, and many times over. With use of this fea...

Unless you’re very lucky, you’ll occasionally have customers that cheat you, abuse you, or otherwise act in such manner that you want to put their nam...