Overview
Beginning Tour
To develop your understanding of ServiceDesk somewhat more systematically (particularly of its basic call-taking and dispatch functions), you’re now i...
ServiceDesk's structure
This section is to give you a basic conceptual overview of the entire ServiceDesk system. ServiceDesk can be thought of as being divided into five bro...
Typical Job Lifecycle
Based on the above, we want to give you a simple list explaining a typical job sequence, from beginning to end. For simplicity, we’ll do this with sho...
Typical daily process
This article is a story narrative explaining how ServiceDesk can be used in a typical operation. Having now examined the basic structure of a ServiceD...
General observations
This section isn't required reading, but if you do you'll much better understand why things are the way they are. We have been determined in designing...
Updates and support
Like any modern software, ServiceDesk is constantly being improved and expanded. As a user, you’ll probably want (and should have) whatever is the cur...