Miscellaneous utilities

There are several tools to aid in the manipulation of text on a Callsheet . First, you can use any of the normal Windows editing tools, which are as follows:

STANDARD WINDOWS SHORTCUTS

• Cut Ctrl-X removes highlighted text into the Windows clipboard

• Copy Ctrl-C copies highlighted text into the Windows clipboard

• Paste Ctrl-V inserts clipboard contents at your cursor location

• Undo Ctrl-Z restores text, in your current box, to its pre-edit form

Besides the basic Windows tools, ServiceDesk provides several of its own tricks, that are specifically tailored to your needs in a Callsheet. These are:

SERVIDESK SHORTCUTS

• Undo Alt-U restores the entire Callsheet to content that existed at last save

• Erase Alt-E erases all text from a Callsheet

• ‍FlipFlop Alt-F moves the LocationInfo text into the CustomerInfo section, and vice versa

• Telephone FlipFlop Alt-T moves the telephone number of the box you're in into the other box of the same section, and vice versa

• Originate Alt-O resets a Callsheet's origin info to the present desk, date and time

To illustrate some possible uses for these tools, suppose that a landlady is calling to order service at her rental. She's just given you an address which, as she gave it, you thought was for billing, so you dutifully typed it into the CustomerInfo section. Then, she continues, "and my billing address is . . ."—revealing you were mistaken about her earlier intent. Now you've got the location address already typed where the billing address needs to be, and in fact, she's presently dictating the latter to you. Where can you type it? No problem, just type the billing info into the vacant location space you're already in, and when done hit Alt-F, immediately reversing the two into their correct locations. Telephone FlipFlop can be used for an almost identical purpose (only in the context, obviously, of a home telephone versus business number).

YOU DON'T NEED TO REMEMBER ALL THE SHORTCUTS

On almost every clickable action in ServiceDesk there is a corresponding keyboard shortcut that will do the same thing. Most buttons allow you to hover over them for a tooltip which will remind you what that button does and the key command to do it without your mouse.