Getting Started with SDOnline

SDOnline is Rossware's new web-based platform that allows you to access and manage ServiceDesk functionality directly from your browser.

SDOnline is designed to bring familiar ServiceDesk features to a modern, convenient online interface, with additional functionality planned for future releases.

In its initial release, SDOnline focuses on Callsheets. You can view, create, and manage callsheets much like you would in the traditional ServiceDesk application, but from your web browser.

We'll continue expanding SDOnline with additional features and capabilities over time.

Important: SDOnline works alongside your existing ServiceDesk installation and uses your existing ServiceDesk data. It is not a standalone replacement for ServiceDesk. Changes made through SDOnline are reflected in your existing ServiceDesk environment.

Getting started with SDOnline is simple! You'll need to install the Rossware Program Updater, which will configure your ServiceDesk environment for SDOnline access.

On the computer that physically hosts your ServiceDesk files, download the Rossware Program Updater using either of the following options:

- Rossware Dashboard: Sign in to the Rossware Dashboard to find the Program Updater download.

- Direct Download: Rossware Program Updater

Important: The Program Updater must be installed and run on the computer where your ServiceDesk files are physically stored, rather than on a workstation that accesses those files remotely.

Run the downloaded installer on the computer hosting your ServiceDesk files and follow the on-screen instructions.

During setup, you'll be prompted to select the drive where your ServiceDesk installation is located.

The installer will automatically configure the Rossware Program Updater and enable your ServiceDesk environment for SDOnline.

No additional manual configuration is required.

Once installation is complete, you're ready to get started!

Open SDOnline in your web browser and sign in using your Rossware Dashboard credentials. These are the same credentials you use to access the Rossware Dashboard.

Once signed in, you can begin exploring SDOnline and using its available features, including Callsheets.

If you encounter any issues during installation or have questions about SDOnline, please contact the Rossware Support Team. We're happy to help you get up and running!