ServiceDesk 4.8.318 Update 03/06/29
Edited
ServiceDesk software, Version 4.8.318, released on March 6, 2026, updates Rossware's live agent support system.
Release Details
ServiceDesk users can conveniently access hands-on agent support from within ServiceDesk from the File Functions menu.
This release includes an update to this connection tool so we can continue to quickly resolve issues via a live connection.
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