Manually rebuilding indexes

Edited

Occasionally, it may be necessary to rebuild your indexes manually. For example, if the ServiceDesk responsible for running the AutoArchive was not allowed to run overnight, or if you need to include a customer that was just added to ServiceDesk in the index search return.

The parts process indexes may need to be updated if the 'order parts' button in the JobRecords is not displaying in green as expected when the job has special order parts associated with it.

Customer database indexes

You can rebuild your customer database indexes by following these steps.

Click on File Functions
Hover over Housekeeping functions

Hover over Customer DataBase

Select Make a new CstmrDbase Index set

Choose Option R

Allow the process to complete. The red progress bars will stop displaying once the process is done.

Please do not interrupt this process. Depending on the size of your data, it may take up to a few minutes to complete.

Parts indexes

You can rebuild your parts indexes by following these steps.

Rebuild the customer database using the steps described above
Open the Parts Request window by pressing (ALT + F8)
Right-click on the Run Purge/Archive button

Select option I (Create PartsProcess Indexes)

Wait for a message displaying the results